F.A.Q's

  • Please allow 5-7 working days for delivery. We will send you a tracking number
    confirmation email in due course.

  • Please visit our contact page here or email Clientservices@abagavelli.com for more assistant.

  • You can visit your account page here where you can find out information about your latest order or please check your email inbox for confirmation. You may have to check your spam filter if you do not
    see any updates.

  • We deliver worldwide. If you do not see your country listed at checkout please contact us.

  • You have 14 days from the date of delivery to return any items. All items that are faulty and unused may be returned. Please ensure before you return an item that all tags are attached and original packaging is present.

  • ABAGA VELLI is not liable for taxes and duties incurred on purchased items. These are levied when the delivery reaches the specified destination.  You will be solely responsible for any import
    requirements and payment of any such import duties and taxes.

  • We currently only offer DHL shipping which is tracked and signed for quality assurances only.

  • Please check your email inbox along with your spam folder for an order confirmation. If you do not have one please contact us for further assistance.

  • Unfortunately once an order is placed we are unable to amend or cancel this, please make sure
    you order the correct item and or size when place your order. You are able to return your item for a full refund within the specified time frame if it is not suitable.

  • Please see your confirmation email with your DHL tracking number for updates.

  • We currently do not offer exchanges at this time. You can return your current order by getting in touch us via our contact page and then proceed to place a new order.

  • Once we received your returned items and it has passed quality control, we will issue a refund via your original payment method. Please allow 5-10 working days
    for this to be processed.

  • If your item is faulty, please get in touch via our contact page or email us direct on Clientservices@abagavelli.com with your order number, description of the fault and provide pictures of the fault. Our customer service team will review your request and share further instructions.

  • We provide model measurements and our garments are true to size for men. But please note our products have been originally designed in-house so please do
    get in touch for any further questions regarding your size options. You can email us on Clientservices@abagavelli.com or use the contact page.

  • We accept all major credit and debit cards, we also accept PayPal, Google pay and Apple Pay.

  • Please visit our registration page here to create an account.

  • If you’ve forgotten your password please visit our password
    recover     page here.

  • We restock periodically, for the latest information please sign up to our newsletter and follow our social media channels for more info.