FREQUENTLY ASKED QUESTIONS
Please find answers to frequently asked questions below. If you don’t find the answer to your enquiry, please don’t hesitate to contact us.
Order
Check your inbox and spam folder for your order confirmation. If not received, please contact us.
Check your account page here or look for a confirmation email in your inbox (check your spam/junk folder if necessary).
Unfortunately, orders cannot be amended or cancelled once placed. Please ensure you order the correct item and size. You may return unsuitable items for a refund within the specified timeframe.
We restock periodically. Sign up for our newsletter or follow us on social media for updates.
Our garments are true to size, but you can contact us at info@abagavelli.com for guidance.
We accept major credit and debit cards, Google Pay, and Apple Pay with options from Klarna.
Your receipt will be emailed to you upon purchase.
Shipping
We deliver worldwide.
We offer DHL tracked and signed services for secure delivery.
Customers are responsible for any applicable customs duties or import taxes. Delivery costs will not be refunded.
Delivery updates are available via the DHL tracking number provided in your confirmation email.
Please allow 5-7 working days for delivery. A tracking number will be provided via email once your order is dispatched.
Customer Service
Items can be returned within 14 days of delivery if unused, with tags attached, and in original packaging. Faulty items may also be returned.
We do not offer exchanges. You may return an item and place a new order.
Refunds are processed within 5-10 working days after we receive and inspect your returned item.
If your item is faulty, email us at support@abagavelli.com with your order number, description, and pictures of the fault.
Visit our Contact Page or email Clientservices@abagavelli.com for assistance.