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Please see a list of frequently asked question below, if you do not find the answer to your enquiry do not hesitate to get in touch.

How long are current shipping times?
How do I get in touch with customer services?
How do I check the status of my order?
Is it possible to modify or cancel my order?
How do I check delivery updates?
Where do you deliver?
Do I have to pay customs or import duties?
What are my delivery options?
I haven't received my confirmation order yet?
What is your refund policy?
Do you offer exchanges? 
When will my refund be issued?
What if my item is faulty?
What size should I order?
The item I want is out of stock? Do you restock?
What payment methods do you accept?
Where can I find my receipt? 
How do I create an account?
I've forgotten my password? 

At current during the present climate, please allow 5-7 working days for delivery. We will send you a tracking number confirmation email in due course.

Please visit our contact page here or email support@abagavelli.com for more assistant. You can also DM us directly on Twitter for a more instantaneous response.

You can visit your account page here where you can find out information about your latest order or please check your email inbox for confirmation. You may have to check your spam filter if you do not see any updates.

Please allow 48 hours for order processing. During that time if you wish to amend or modify an order, change shipping address or increase your order, please contact us direct via our contact page or DM us on Twitter for a more instantaneous response. We cannot guaranteed any changes will be made before dispatch.

Please see your confirmation email with your DHL tracking number for updates.

We deliver worldwide and available for local pickup at our London studio.

ABAGA is not liable for taxes and duties incurred on purchased items. If customers return items but do not pay outstanding custom taxes, the refund cannot be issued. Delivery and Shipping costs will also not be refunded.

We currently only offer DHL shipping which is tracked and signed for quality assurances only.

Please check your email inbox along with your spam folder for an order confirmation. If you do not have one please contact us for further assistance.

You have 14 days from the date of delivery to return any items. All items that are faulty and unused may be returned. Please ensure before you return an item that all tags are attached and original packaging is present.

We currently do not offer exchanges at this time. You can return your current order by getting in touch us via our contact page and then proceed to place a new order.

Once we received your returned items and it has passed quality control, we will issue a refund via your original payment method. Please allow 5-10 working days for this to be processed.

If your item is faulty, please get in touch via our contact page or email us direct on support@abagavelli.com with your order number, description of the fault and provide pictures of the fault. Our customer service team will review your request and share further instructions.

We provide model measurements and our garments are true to size for men. But please note our products have been originally designed in-house so please do get in touch for any further questions regarding your size options. You can contact us direct on Twitter or email us on info@abagavelli.com.

We restock periodically, for the latest information please sign up to our newsletter and follow our social media channels for more info.

We accept all major credit and debit cards, we also accept PayPal, Google pay and Apple Pay.

Your order confirmation will be emailed to you once your order is placed.

Please visit our registration page here to create an account.

If you’ve forgotten your password please visit our password recover page here.

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