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COVID-19 - due to lower staffing levels and a backlog with courier services, you may experience a delay in receiving your order.  Please allow 5-7 working days for deliveries. We thank you for your patience during these unpresidentenedd times. 

UK SHIPPING INFORMATION

  • All UK orders are sent via DHL Tracked and Signed For services.
  • You can track your order through DHL with the tracking code and link provided on your shipping confirmation email.
  • Orders placed after 2pm on Thursday should be delivered the following Tuesday (excludes Highlands, Islands and Northern Ireland - weekends and bank holidays).
  • Orders placed after 2pm on Friday - Sunday should arrive on Tuesday or Wednesday the following week (excludes Highlands, Islands and Northern Ireland, weekends and bank holidays).
  • In some cases, there may be a delay in delivery due to demand but please be patient as your order will arrive providing all information provided is correct.

EU DELIVERY INFORMATION

  • All orders are sent via DHL Tracked and Signed for services. 
  • Please note, international delivery costs currently include a surcharge due to COVID-19 and the reduction of air traffic. 
  • You can track your order through DHL with the tracking code and link provided in your shipping confirmation email.

USA DELIVERY INFORMATION

  • All orders are sent DHL Tracked and Signed for services. 
  • Please note, international delivery costs currently include a surcharge due to COVID-19 and the reduction of air traffic. 
  • You can track your order through DHL with the tracking code and link provided on your shipping confirmation email.

REST OF WORLD DELIVERY INFORMATION

  • All orders are sent DHL Tracked and Signed for services. 
  • Please note, international delivery costs currently include a surcharge due to COVID-19 and the reduction of air traffic. 
  • You can track your order through DHL with the tracking code and link provided on your shipping confirmation email.

IMPORT REGULATIONS, DUTIES & TAXES

Please Note: ABAGA VELLI Limited is a UK trading company, if you order products from our site for delivery outside the UK, they may be subject to import regulations, duties and taxes which are levied when the delivery reaches the specified destination.  You will be solely responsible for any import requirements and payment of any such import duties and taxes. 

Please note that we have no control over these charges and cannot predict any occurred fees or amounts. Please contact your local customs office for further information before placing your order.

PLEASE NOTE

  • Delivery times are for in-stock products only.
  • We offer a DHL tracked service only for the security and traceability of your order.
  • Shipping rates include a 'COVID-19' surcharge, introduced by couriers to deal with the ongoing issues caused by the virus.

RETURNS

Please visit the returns section.