ABAGA Velli will only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products for a credit note or exchange to the same value. For hygiene reasons, underwear briefs, socks and swimwear cannot be returned or exchanged unless faulty. Please note that any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging. This does not affect your consumer rights. ABAGA Velli will offer a credit note or exchange to the same value for goods that fit into the following criteria;
- The item must be in its original, unused, unaltered and unwashed condition.
- The item must be returned with the tags and packaging in their original
To send the item back please fill in the return form you received with your order and send it back to the relevant address. Instructions on how to send it are on the return form.
- All products must be returned within 14 days of receipt.
- All products must be unworn and unwashed.
- All products must have all original Abaga Velli tags still attached.
- The return shipping costs will not be covered by Abaga Velli and the shipping cost will be deducted from your return amount, unless the item is faulty.
- Save your tracking code link as proof of shipping.
Exchange and Refunds
We are happy to offer an exchange or refund when the product is defect, we will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs and swimwear cannot be returned or exchanged. As soon as we have received and approved your return, it will take approximately 7 to 10 business days to process your refund.
Standard Refund Method
Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Sale and clearance items will be refunded on a new gift card. Shipping charges and sales tax on shipping are not refundable.
Damaged goods during shipment
Make sure you check your item(s) once you receive your package.
Shipping is done immediately after you order any item at Abaga Velli. Any harm or faults from delivery must be accounted for to us within 14 days of receipt of the item(s). In the event that you get your item(s) and it has been damaged during shipment, please email to firstname.lastname@example.org immediately. Include an image, your order number and description of the damaged goods. This information is very useful to us in ensuring that our items are bundled and sent appropriately. We will issue a refund for the damaged goods and you can make the order again.